Frequently Asked Questions
Everything about delivery, Cash on Delivery, and returns. Still have a question? Learn more about us or reach out — contact details are in the footer.
How does Cash on Delivery (COD) work?+
You place your order online with no payment upfront. A courier delivers your package to the address you provided, and you pay in cash directly to the courier at that moment — nothing to pay before your order arrives.
Is shipping really free?+
Yes. Shipping is free on every order, everywhere we deliver, with no minimum order value.
How long does delivery take?+
Most orders arrive within 24–48h depending on your city. You can check your order's exact status anytime on our Track Order page using your order number and phone number.
Can I refuse my package?+
Yes. Since you haven't paid anything yet, you can refuse the package when the courier arrives with no cost and no obligation. See our Return Policy page for details.
Can I return or exchange an item after accepting it?+
Contact us within 48 hours of delivery on WhatsApp or Instagram with your order number and we'll walk you through the return or exchange process.
How do I track my order?+
Use the Track Order page with the order number you received at checkout and the phone number you used to place the order.
Do I need to create an account to order?+
No. Checkout is guest-only — just your name, phone number, delivery address and any notes for the courier.
How can I contact Clifstone?+
Message us on WhatsApp or Instagram @clifstone.co, or email clifstone44@gmail.com. Contact details are also in the footer of every page.
You can also call us: +212 5381-64316(Every day 10:00-20:00)